Orders are typically shipped within 1 to 2 days after payment is received (estimated timeframe, not contractual). You can track your order progress using the tracking number sent to you by email (don't forget to check your spam folder).
We recommend creating a customer account to track your order history. To set it up, simply click on the "My Account" icon in the top right corner of your screen, then enter your email address and a password.How can I pay in installments?You can pay in 3 or 4 installments with Klarna or PayPal for purchases of €150 or more. Simply select this option in your order's payment methods. The site will then show you the breakdown of each monthly payment.
Payment is made via your credit card, Visa, or Mastercard.
You'll need to create an account or submit an application with Klarna, our partner.
How do I use my gift card?
Want to give an And Joy gift card And Joy? Head to the product page
Our gift card is 100% digital. Choose your e-gift card amount and receive an email with a promo code to use at checkout to benefit from your gift. This promo code is valid for one year from the purchase date. The gift card can be split across multiple purchases. A gift card cannot be purchased with a promotional code and is non-refundable.I'm having trouble paying..
If payment isn't going through, here are a few tips:
– Try switching to a different browser.
– As a last resort, we recommend trying a different device to place your order.
Referral Program
As a last resort, we recommend switching devices to place your order.
Your And Joy handbag is durable, water-resistant, and flexible. Use a soft, damp cloth to gently wipe the surface of your bag. Avoid harsh chemicals that could damage the material. You don't need to use a waterproofing treatment.
When you're not using your bag, store it in a cool, dry place. Use its original dust bag to prevent any contact with other objects that might scratch it.
To clean the flaps, use a soft, damp cloth to gently wipe the surface of the flap. Avoid storing them stacked on top of each other to prevent the metal clasp from leaving marks on the flaps beneath.
You can iron them to reduce certain marks that may appear with use. Simply place a clean cloth over the flap, then gently iron over it on a low heat setting. The heat and steam will help relax the material and minimize light marks.
Yes, it's very water-resistant, but avoid prolonged or intense exposure to water.
The lifespan depends on how frequently you use it and the care you give your bag. Our bags are designed to last and are made from quality materials that, with proper care, will provide an excellent lifespan.
This is not binding, but typically, Colissimo delivers in 2 to 3 days and Mondial Relay delivers in 3 to 4 days, for reference. These timeframes may be extended under certain circumstances.
Please note that the delivery time doesn't include preparation time, which can vary from 1 to 2 days depending on order volume (excluding weekends and public holidays). Rest assured that our goal is always to dispatch your order as quickly as possible.
You can track your order using the tracking number you received by email (don't forget to check your spam folder).
If you didn't pick up your package from the chosen pickup point for whatever reason (wrong contact details, forgotten...), the package will automatically be sent back to us. It's your responsibility to provide the correct email and contact information to receive the carrier's alerts so you can pick up your package within the timeframe. If the package is returned to us, we won't be able to resend it for free: you'll need to cover the return shipping costs.
If you're in this situation, please contact us to let us know.
Deliveries are the responsibility of the selected carrier. We have no control over packages once they're shipped. If you encounter a delivery problem, you'll need to file a claim with the relevant carrier.
Please note that if tracking indicates your order has been delivered, we'll consider the package as delivered and no refund request will be accepted. If your package is lost or wasn't delivered to the correct address, please contact the relevant carrier.
If you're unable to resolve the situation with the carrier, reach out to us as a last resort.
When you purchase a complete bag,And JoyAnd Joy offers free returns for your bag or any of your accessories. However, if you want to return one or more accessories,And JoyAnd Joy doesn't cover return shipping costs, which are your responsibility, unless you've purchased a complete bag.
Check out the "Shipping and returns" page to learn more about our return policy.
You have 14 days to change your mind and request a return. We only accept returns of unused products in pristine condition and in their original packaging.
Please contact us through our contact form to start your return request. We'll send you a shipping label to attach to your package. You can then hand it over to our carrier.
For more information about return conditions, please visit the "Shipping and returns" .
