Orders are generally shipped within 1 to 2 days after payment is received (non-binding indicative timeframe). You can track your order using the tracking number sent to you by email (remember to check your spam folder).
We recommend creating a customer account to track your order history. To create one, simply click on the " My account " in the top right of your screen, then enter your email address and password.
You can make a payment in 3 or 4 installments with Klarna or PayPal starting from 150 euros of purchase. Simply choose this option in the payment methods of your order. The site will then give you the details of each installment amount.
Payment in 3 or 4 installments is interest-free.
Payment is made via your credit card, Visa, or Mastercard.
You will need to create an account or fill out an application with Klarna, our partner.
Would you like to give an And Joy gift card? Go to the product page gift card.
Our gift card is 100% digital. Choose the amount of your e-gift card and receive an email containing the promo code to use at the time of purchase to benefit from the offered amount. This promo code has a one-year usage period from the date of purchase. The gift card can be split across multiple purchases. A gift card cannot be purchased with a promotional code and is non-refundable.
If payment fails, here are a few tips:
– Clear your cookies.
– Try changing your browser.
– As a last resort, we recommend changing devices to place your order.
Your handbag is durable, water-resistant, and flexible. Use a soft, damp cloth to gently wipe the surface of your bag. Avoid harsh chemicals that could damage the material quality. There is no need to use a waterproofing treatment.
When you're not carrying your bag, store it in a cool, dry place. Use its original storage pouch to prevent any contact with other objects that could potentially scratch it.
To clean the flaps, use a soft, damp cloth to gently wipe the surface of the flap. Avoid storing them by stacking them on top of each other to prevent the metal clasp from leaving marks on the flaps below.
It is possible to iron them to diminish certain marks that may appear with use. Simply place a clean cloth on the flap, then gently iron over it at a low temperature. Heat and steam will help relax the material and reduce light marks.
Yes, it is very water-resistant, but avoid prolonged and intense exposure.
Lifespan depends on frequency of use and the care taken of your bag. Our bags are designed to last and are made of quality materials which, with proper maintenance, will provide an excellent lifespan.
This is not contractual, but usually, Colissimo delivers in 2 to 3 days and Mondial Relay delivers in 3 to 4 days, as a guide. These timeframes may be extended in certain circumstances.
Please note that the delivery time does not include the preparation time, which can vary from 1 to 2 days depending on order volume (excluding weekends and public holidays). Be assured that our goal is always to dispatch your order as quickly as possible.
You can track your order using the tracking number you received by email (remember to check your spam folder).
If you have not picked up your package at the chosen pickup point for any reason (incorrect details, forgetfulness, etc.), the package will automatically be returned to us. It is your responsibility to provide the correct email and contact information to receive alerts from the carrier so you can pick up your package within the allotted time. If the package is returned to us, we will not be able to send it back to you for free: you will have to cover the return shipping costs.
If you find yourself in this situation, please contact us to let us know.
Deliveries are the responsibility of the selected carrier. We have no control over packages once they are shipped. If you encounter a delivery problem, you will need to file a claim with the relevant carrier.
Please note that if tracking indicates your order is delivered, we will consider the package as delivered and no refund request can be accepted. If your package is lost or was not delivered to the correct address, please contact the relevant carrier.
If you're unable to resolve the situation with the carrier, contact us as a last resort.
With the purchase of a complete bag, And Joy offers free returns for your bag or any of your accessories. However, if you wish to return one or more accessories, And Joy does not cover return shipping costs, which are your responsibility, unless you purchased a complete bag.
Check the "Shipping and returns" to learn more about our return conditions.
You have 14 days to change your mind and request a return. We will only accept returns of brand new products with no signs of use and in their original packaging.
Please contact us via the contact form to initiate your return request. We will send you a shipping label to attach to the box. You will then need to hand over your package to our carrier.
For more information about our return conditions, please visit the "Shipping and returns" .
