Shipping and Returns
Your package, from A to Z
Shipping, prices, delivery times, and returns: everything you need to know before and after your order.
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Ships within 24 hoursafter payment is received
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Free shipping on orders over 50 €to a pickup point, in France and the European Union
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Free returns within 14 daysfor a complete bag, entire order returned
01
Shipping rates
| Metropolitan France and EU | Rate | Free |
|---|---|---|
| Pickup pointMondial Relay, Chronopost Shop2Shop | 3,90 € | from 50 € |
| Home delivery with signatureColissimo | 11,90 €8,90 € from 50 € | from 200 € |
| Overseas territories and Switzerland | Carrier | Free |
|---|---|---|
| Reunion, Martinique | Colissimo with signature | from 200 € |
| Switzerland | Colissimo with signature | from 200 € |
Outside France, the VAT of the delivery country applies: amounts may vary by a few cents.
Shipping costs include preparation, packaging, and transport. Preparation is a fixed cost, while transport depends on the package's weight. Remember to group your items into a single order: we cannot combine two separately placed orders, and each will incur its own shipping fees.
Carriers: Colissimo (home delivery), Mondial Relay, Chronopost Shop2Shop (Europe excluding France), and La Poste – tracked letter. You will receive your tracking number by email upon shipment.
02
Delivery times
- Preparation1 to 2 daysdepending on order volume, excluding weekends and public holidays
- France2 to 3 daysColissimo and Mondial Relay
- Europe4 to 5 daysChronopost Shop2Shop
These delivery times are estimates and not contractual: they may be extended depending on the carriers. We are a very small team and always do our best to ship your order as quickly as possible. Your tracking information is in your emails (remember to check your spam folder).
Package marked as delivered but not received?
Claims should be made directly to the carrier, whose responsibility it is to deliver your package. If the tracking indicates that the package was delivered, we consider it delivered. Our boxes are suitable and your items are well protected, but we cannot be held responsible for how the carrier handles the package.
03
Returns
You have 14 days after receipt to change your mind. We only accept new products, with no signs of use, in their original packaging.
Free return
You return the order complete
- You purchased a complete bag (body, flap, clasp, strap or handles)
- You return all items from the order, including any free items (screwdriver, bag charm, etc.)
- We send you the shipping label
Return at your expense
You keep one or more items
- Return shipping costs are your responsibility
- Items purchased as a set lose their set price: the items you keep will be charged at their individual unit price, and the difference will be deducted from your refund.
- Free shipping for orders over 50 € is only maintained if the kept items still meet this amount; otherwise, shipping costs will be deducted from your refund.
This also applies to accessories purchased alone (flaps, clasps, straps, charms...).
Why?
The free return is there so you can try your bag risk-free. We pay for both shipping and return, and this gesture only makes sense for an entire order being returned. If you keep part of your order, it's no longer a trial but a purchase, subject to our usual delivery and return conditions.
How to make a return
- 1Email usbefore sending anything, with your order number: we will provide you with the return address.
- 2Prepare the packagein its original packaging. For free returns: attach the label we send you. Otherwise, choose your own carrier.
- 3Drop it offand keep the tracking number to monitor your return's journey.
Christmas orders. For bag orders placed between November 22 and December 22, the return period is extended until January 7 of the following year, for exchange only.
Sales and clearance. Bags purchased during sales or clearance can be returned, at your expense, for an exchange only (depending on available products), and not for a refund.
04
Refunds
As soon as your package arrives and we have verified the condition of the items, we will refund you via the payment method used for the order, within a maximum of 7 days after receipt.
For bags purchased between November 22 and December 22, we do not issue refunds but only exchanges.
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Make a return
Email us before sending anything: we will provide you with the return address and, for a free return, the shipping label.
