Orders are usually shipped within 1 to 2 days after payment is received (indicative, non-contractual timeframe). You can track your order's progress using the tracking number sent to you by email (don't forget to check your spam folder).
We recommend creating a customer account to track your order history. To create one, simply click on the "My Account" icon at the top right of your screen, then enter your email address and a password.
You can make a payment in 3 or 4 installments with Klarna or PayPal for purchases of €150 or more. Simply choose this option in your order's payment methods. The site will then provide you with the details of each monthly payment amount.
Payment in 3 or 4 installments is free of charge.
Payment is made via your credit card, Visa, Mastercard.
You will need to create an account or complete an application with Klarna, our partner.
Want to offer an And Joy gift card? Go to the gift card product page.
Our gift card is 100% digital. Choose the amount for your e-gift card and receive an email containing a promo code to use at checkout to redeem the gifted amount. This promo code is valid for one year from the purchase date. The gift voucher can be split across multiple purchases. A gift card cannot be purchased with a promotional code and is non-refundable.
If your payment doesn't go through, here are a few tips:
– Clear your cookies.
– Try changing your browser.
– As a last resort, we recommend changing devices to place your order.
Your handbag is durable, waterproof, and flexible. Use a soft, damp cloth to gently wipe the surface of your bag. Avoid harsh chemicals that could damage the material's quality. There's no need to use a waterproofing spray.
When you're not using your bag, store it in a cool, dry place. You can keep it in a storage pouch to prevent contact with other objects that could potentially scratch it.
Pour nettoyer les rabats, utilisez un chiffon doux et humide pour essuyer délicatement la surface du rabat. Évitez de les ranger en les empilant les uns sur les autres afin d 'éviter que le fermoir métallique ne laisse de marques sur les rabats du dessous.
The tweed flaps (fabric) can't be machine washed. You can have them dry cleaned if you want.
You can iron your flaps to reduce some marks that might appear with use. Just place a clean cloth over the flap, then gently iron over it at a low temperature. The heat and steam will help relax the material and reduce light marks.
Yes, it's very water-resistant, but avoid prolonged and intense exposure.
Please follow the clip attachment procedure carefully: screw both screws in firmly until they are tight. The screws should stop naturally, without spinning freely. Once correctly attached, it's impossible for the clip to detach on its own. Warning: in case of mishandling resulting in the loss of a screw or the clip, we unfortunately cannot intervene or offer a free replacement. However, packs of 2 screws, 3 rings, and screwdrivers are available for individual purchase in the "Spare Parts" section of our website, if you wish to order them.
The lifespan depends on how often you use your bag and how well you care for it. Our bags are designed to last and are made from quality materials that, with proper maintenance, will offer a very good lifespan similar to that of a genuine leather bag.
This is not contractual, but typically, Colissimo delivers in 2 to 3 days and Mondial Relay delivers in 3 to 4 days, for informational purposes. These times may be extended under certain circumstances.
Please note, the delivery time does not include the preparation time, which can vary from 1 to 2 days depending on the order volume (excluding weekends and holidays). Rest assured, our goal is always to ship your order as quickly as possible.
You can track your order using the tracking number you received by email (remember to check your spam folder).
If you haven't picked up your package from the chosen relay point for X reason (incorrect contact info, forgotten, etc.), the package will automatically be returned to us. It is your responsibility to provide the correct email and contact information to receive carrier alerts so you can pick up your package within the allotted time. If the package is returned to us, we will not be able to resend it to you for free: you will be responsible for the reshipment costs.
If you find yourself in this situation, please contact us to let us know.
Deliveries are the responsibility of the selected carrier. We no longer have control over packages once they are shipped. If you encounter a delivery problem, you will need to file a claim with the relevant carrier.
Please note that if the tracking indicates your order is delivered, we will consider the package delivered and no refund requests can be accepted. If your package is lost or was not delivered to the correct address, please contact the relevant carrier.
If you are unable to resolve the situation with the carrier, contact us as a last resort.
When you buy a complete bag, And Joy offers free returns within 14 days for your bag or any of your accessories. However, if you wish to return one or more accessories, And Joy does not cover the return shipping costs, which will be at your expense, unless you purchased a complete bag.
See the "Shipping and Returns" page for more information on return conditions.
You have 14 days to change your mind and request a return. We will only accept returns of new products with no signs of use and in their original packaging.
Please contact us via the contact form to initiate your return request. We will send you a shipping label to affix to the box. You will then need to drop off your package with our carrier.
For more information on return conditions, please consult the "Shipping and Returns" page.
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