Free delivery from €65 - Free returns - Payment 3 or 4 times free of charge
Orders are dispatched within 24 hours of receipt of payment (non-contractual lead time).
They are shipped via the carrier of your choice when you place your order.
Our carriers are as follows:
- Chronopost Shop2Shop (Europe only)
- Colissimo (home delivery)
- Mondial Relay
- La poste - Lettre suivie
Once your order has been shipped, you will receive an email with your tracking number.
Shipping costs include preparation, packaging and postage. Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Metropolitan France:
Free shipping on orders over €65 (Mondial Relay)
EU
Free shipping on orders over €65 (Shop2Shop)
Reunion Island
Free shipping on orders over €300 (Colissimo with signature)
Switzerland
Free shipping on orders over €300 (Colissimo with signature)
Special care is taken with our products, but we accept no responsibility for the carrier's handling of the package.
Boxes are the right size and your items are properly protected.
Please note!
Please note that if the carrier indicates that your order has been delivered, but unfortunately you have not received it, you must file a claim with the carrier. And Joy cannot be held responsible for problems that are the responsibility of the carrier, whose job it is to get your package to its destination. If the tracking system indicates that the parcel has been delivered to its recipient, we will consider the parcel to have been delivered.
We will always do our utmost to dispatch your order as quickly as possible, as we are a very small team.
It may also happen that delivery services take a little longer than expected, which is beyond our control.
This is not contractual, but Colissimo usually delivers in 2 to 3 days. Mondial Relay and Shop2Shop deliver in 4 to 5 days, but these times may be extended in certain circumstances.
You can check your tracking in your emails (check spam).
Please note that delivery time does not include preparation time, which can vary from 1 to 2 days depending on order volume (excluding weekends and public holidays). Our aim is always to get your order out as quickly as possible.
For the purchase of a complete bag, And Joy offers free returns.
If a bag does not suit you or you have changed your mind, you have 14 days to return it. We will only accept returns of new products with no signs of use and in their original packaging. (For bag orders in December, we extend the return period to January 15 of the following year).
Please contact us to make your return request. We will send you a shipping label to affix to the carton. You will then have to hand over your box to our carrier.
Please note the label number so that we can track your return.
If you wish to return one or more accessories, And Joy will not cover the return shipping costs, which will be your responsibility, unless you have purchased a complete bag.
Please contact us before returning.
We will only accept returns of new products with no signs of use and in their original packaging.
Once the bag has arrived and we have checked its condition, we will proceed with your refund using the payment method you used to place your order.
The refund will be made within a maximum of 7 days after receipt of the product.
You must return the products with the carrier of your choice directly to the following address:
And Joy - 01, allée Gay Lussac 69230 St Genis Laval - France
